I went to work because 1. we needed the money and 2. I needed to get out of the house. After 15 years of being a homemaker I was a little inprisoned, if you know what I mean. So I literally went to work at the first place that hired me. The ad in the paper said "inbound" calling center. So I went in thinking how hard can it be to answer the phone and work a pc, heck I should be a pro..lol I trained quickly and caught on easily enough. But by day 3 I had been cussed out at least 45 times. Now while I am one of those ppl who are happy to let things roll off my shoulders, after the 45th cussing it becomes a little frustrating. lol! I have learned to ignore the attitude and I am pretty good at talking them down and getting my job done. Some calls go over the 2 minute 20 sec time limit, but not because I didn't give it 100%. Most of them call really mad and by the time I am done with them they are wishing me a good evening. My boss told me I was ready to begin training other ppl,and I have helped in training a few folks and that's an entirely new experience, but easy enough. All in all I have been feeling pretty good about my job. And I have actually had a few calls from ppl who in a diffrent situtation would have made pretty good friends. But tonight I had an entirely new experience. A guy called me 4 mins b4 quitting time and started asking me tons of questions I couldn't answer. And honestly no one that works there could have answered them. It got me to thinking, how can we do customer service if we don't really know anything about the services we are supposed to be supporting?. And we don't have access to the information. I was trying to sound professional, and at the same time feeling very lost. I didn't know what to tell the man, so I made the most intellengent comments I could muster, and tried to get him off the phone as quickly as I could. The call lasted almost 11 mins, and when I finally got off the line, I clocked out and went home. But ever since I have been wondering what I would tell the next person who called asking those same questions. How do we fill in the grey areas? WHen things aren't cut and dry how do we handle it? Do we try and sound professional, or simply admit that we just don't know? Honestly, I don't know....
Introduction
Hi there, if you have made it to my page, you are probably wondering why in the world a 35 yr old woman has this template. LOL Let me explain!! First of all I am kimmee, I live in Montana with my hubby and 4 kids. I also have a part time job, answering the phone at a customer service desk. My life is a whirlwind of everything from teenage hormones to 3 yr old temper tantrums. And if you have never worked in customer service, let me just tell you customer service basically means the customer gets to scream at you and you have to like it. So my life is an adventure but I love every minute of it. Still wondering why the pink?? Well the story goes like this. My youngest daughter, Hannah is "THE BABY" I don't know if you have a "baby" in your family but if you do, you will understand where I am comming from. I guess "babies" get passed down from generation to generation. My sister is 24 and is still "the baby." "Babies" get certian perks, number one they never have to grow up, Santa Clause never stops visiting them, and I guess the tooth fairy will cart away their permanant teeth leaving coins under the pillow, when they are old enough for dentures. But we are all guilty of making the "babies" what they are. I can say being the oldest of 3 I certianly did my part in creating the "baby!" I was 11 when the first"baby" showed up, and I found myself at 31 laying my eyes on yet another "baby." Now, Hannah is in every sense of the word a true "baby." She is spoiled rotton!! We all do it, the other kids and my hubby are just as guilty as I am. What Hannah wants, Hannah gets. So, Hannah has a blanket she calls a "silk." She drags this thing all over the house and can't sleep without it. I am completely convienced that she will drag that thing straight up the asile with her thumb in her mouth on her wedding day. The precious "silk" is a twin sized satin comforter. It's purple on one side and pink on the other. It is extremely important that the pink side ALWAYS be showing. There is the occasional time that in a hurry we cover her up with the purple side on top, but don't for one minute think that this crime goes unpunished. We are reminded very quickly that Hannah in fact likes pink! How could we forget something so important? So in the hussle and bussle of everyday life I am constantly reminded that Hannah likes pink. As a matter of fact "I Like Pink" is said more in my house than any other phrase. So in the quiet of the morning after hubby is gone to work and the kids are still sleeping, I am online searching for a bit of quiet sanity, and a new blog template. Low and behold I come across this lovely pink template and the words screaming in my head, I LIKE PINK! So now that you know why I couldn't possibly pass up this template, on to other things.
I created this blog, in the beginning, to share my photos. But as I added photos the blog began getting really cluttered so I decided to expand. I have moved the photos to their own home on a brand new blog page. And I am eventually going to add blog pages for tubes I have made and photo manips I have done. So my little peice of the web has just gotten bigger.
I created this blog, in the beginning, to share my photos. But as I added photos the blog began getting really cluttered so I decided to expand. I have moved the photos to their own home on a brand new blog page. And I am eventually going to add blog pages for tubes I have made and photo manips I have done. So my little peice of the web has just gotten bigger.
Wednesday, January 23, 2008
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